Fans - Supporters charter
St Johnstone Football Club
Supporters Charter
St Johnstone Football Club…..
1.1 consults supporters on a regular basis through whatever 'collective groups' may be available e.g. supporters clubs, shareholders, and the SJFC Business Club. Questionnaires will be issued to Season Ticket hodlers each year inviting markings and comments.
1.2 publicises its position on major policy issues in an easily digested format in the Club programme, through the website and other available mediums.
1.3 has and continues to develop ways to consult with shareholders, sponsors, the local authority and other interested parties.
1.4 gives the earliest possible notice of any changes to its ticketing policy and the reasons for the changes.
1.5 undertakes research on the design and number of new strips.
1.6 will not knowingly buy goods from any supplier or manufacturer who does not comply fully with the labour, safety and other relevant laws of the countries of manufacture with respect to minimum wages, hours of work, overtime, sick pay and holiday entitlement. St Johnstone FC opposes
the exploitation of child labour. No orders will be placed with suppliers employing child labour under the age allowed in the country concerned. Legitimate apprenticeships or education related work are acceptable as long as there is no risk to the children’s health or safety. Suppliers must not use forced labour and must practice universal respect for human rights and freedom for all, without
discrimination because of race, sex, language or religion.
2.1 St Johnstone FC continues to strive for wider access to matches by offering:
2.1.1 a broad range of ticket prices. (Supporters buying more expensive seats or packages
enable us to charge others less for their tickets)
2.1.2 at least 20% of tickets to each game to non season ticket holders.
2.1.3 A minimum of 25% reduction on match day ticket prices for under 16`s and over 65`s. 50% reduction on Family Stand Season Tickets to under 16`s. A 30% reduction on Season Tickets for
over 65s.
2.1.4 an area of the ground for the use of family groups when the club is in the Scottish Premier League.
2.1.5 an area of the ground (in the lowest price band) for unaccompanied junior members aged 11-16.
2.1.6 support for disabled supporters and their carers. Details of our disabled facilities on 01738 455000 between 10.00am-5.00pm, Monday to Friday.
2.1.7 In the event of postponement/abandonment/cancellation of a match, you may be entitled to a refund (in full or in part, depending on the circumstances) of the purchase price of the ticket. Please contact St Johnstone Football Club for details.
In the event of the abandonment of the match before half-time, the retained portion of the ticket will provide admittance to the re-arranged fixture. In the event that the match to which this ticket permits admittance being postponed for any reason, the retained portion of the ticket will be valid for the re-arranged game.
2.2 Whilst an installment facility is available for season tickets, a transaction charge may be
incurred by those paying by credit card.
2.3 Tickets for Cup matches – in the event that Season Tickets are not eligible for Cup games, Season Ticket Holders will, as far is practical, be given first opportunity to purchase a ticket for their individual seat(s) prior to tickets being made available for general sale. (This is in the event of an “all ticket” game only). However, there may be the occasional match (eg a cup replay) where time does not allow for this to happen.
2.4 The Club abides by the rules of football’s governing bodies relating to the allocation of
tickets to visiting club supporters.
3.1 St Johnstone FC supporters are allocated tickets for away League/cup matches as
follows: for the sale of away tickets, priority is given to Executive Members and Season Ticket Holders. In the event that tickets still remain available, these will go on general sale. The home club determines the cost of these tickets. St Johnstone Football Club, however, reserves the right to amend this practice as circumstances dictate.
3.2 St Johnstone FC does not charge admission prices to supporters of a visiting
club which are higher than those charged to our own supporters for comparable
accommodation. In particular our concessionary rates offered to over-65’sand u-16’s apply to supporters of a visiting club.
4.1 PRIORITY TO ORDER MATCH TICKETS
Whilst being a Season Ticket Holder does not guarantee the availability of tickets, it does give priority to order tickets for home games (one ticket per member).
4.2 FREE ADMISSION TO ALL RESERVEHOME GAMES
Season Ticket Holders can gain free admission to all reserve or youth matches played at McDiarmid Park on production of their Season Ticket.
4.3 10% OFF OFFICIAL MERCHANDISE
Season Ticket Holders will be entitled to a 10% discount on official products (excluding sale
items) purchased at McDiarmid Park or through the Company`s official direct mail channels.
The customer`s Season Ticket details will be required for all purchases and personal callers
will be required to produce their Season Ticket book.
4.4. The Club undertakes to provide or subcontract an appropriate catering service at each of the Club’s First Team games and, where possible, at reserve team games.
5.1 St Johnstone FC…..
5.1.1 is totally committed to support footballs grass roots through football based activities and
educational initiatives.
5.1.2 seeks to promote close links between the Club and its community and to introduce
young people, male and female, to football as players and spectators.
5.1.3 offers an extensive coaching service to schools during curriculum time
5.1.4 continues to develop the provision of football opportunities for girls and womens football
5.1.5 will support and work with outside agencies, especially disadvantaged groups (disabled,
ethnic minorities and the unemployed)
5.1.6 supports the SFA Community Scheme educational initiative with the Local Authority
5.2. All youngsters who attend any Club activity will be provided with the same standards of
professional tuition irrespective of ability, age, sex or background.
St Johnstone FC state that ...
6.1 they will endeavour to ensure that both home and away kits have a minimum
lifespan of one season and a maximum lifespan of two seasons. In order to create
an alternating cycle, a new home and/or away kit will be launched each season, commencing
with season 2003/04 in line with football industry standards. Training kit will be changed
annually.
The above is subject to change in the event of a new club and or equipment sponsor.
6.2 details of the next intended change of kits are available from McDiarmid Park.
6.3 the club offers a 28 day money back or exchange guarantee on purchases of
merchandise through McDiarmid Park and all packaging.
The product must be as originally sold. The offer does not apply to personalised replica
product. This offer does not affect your statutory rights.
7.1 All club members, supporters and all applicants for employment will be regarded
equally and be given equal opportunities in all aspects of contact irrespective of their race,
colour, nationality, religion, sex, sexual orientation, marital status, age, disability or
ethnic origin.
St Johnstone FC…
8.1.1 will strive to provide value for money in all areas of its business.
8.1.2 will seek to achieve the highest level of service.
8.1.3 will treat all customers with respect and courtesy.
8.1.4 will commit to commissioning an annual independent customer service survey and will
publish its findings.
8.2 To avoid confusion St Johnstone FC prefers all complaints to be made in writing by email,
fax or letter and will respond in like form. In the first instance we encourage customers to
contact the department relevant to their query who are committed to acknowledge
any letter of complaint within 3 working days of receipt and will endeavour to provide a full
response within 10 days.
8.3 If your complaint has not been dealt with speedily and efficiently by the department
concerned then recourse is again in writing to General Manager Grant Cullen who has overall responsibility
for Customer Service.
Contact details are as follows:
St Johnstone FC, McDiarmid Park
Crieff Road, Perth, PH1 2SJ
Telephone number: 01738 459090
E-mail: enquiries@perthsaints.co.uk
The Club has published policies in respect of the
following:
10.1 Health, Safety and the Environment
10.2 Equal Opportunities
10.3 Disability Discrimination
10.4 Safety of Spectators
10.5 Disabled spectators
Copies of the above Policy Statements are available on
request.
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St Johnstone Football Club
McDiarmid Park, Crieff Road, Perth, PH1 2SJ
Registered in Scotland 7629
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