2008 Season Ticket Holders Survey
As part of the Season Ticket renewal process, supporters who held Season Tickets for 2007/2008 were given the opportunity to give their views on various aspects of the running of the club. A total of 158 fans took the time to complete and return their forms and the club would like to thank them for their assistance.
The results of the survey are as follows:
| Contact with the club by telephone | |
| Replies received | 141 |
| Excellent | 74 |
| Very Good | 65 |
| Good | 1 |
| Average | 1 |
| Poor | 0 |
| Administration of the club | |
| Replies received | 152 |
| Excellent | 78 |
| Very Good | 70 |
| Good | 2 |
| Average | 1 |
| Poor | 1 |
| Restaurant and Functions | |
| Replies received | 110 |
| Excellent | 55 |
| Very Good | 47 |
| Good | 5 |
| Average | 3 |
| Poor | 0 |
| Ticketing | |
| Replies received | 133 |
| Excellent | 45 |
| Very Good | 69 |
| Good | 16 |
| Average | 3 |
| Poor | 0 |
| Stewarding | |
| Replies received | 155 |
| Excellent | 16 |
| Very Good | 53 |
| Good | 32 |
| Average | 29 |
| Poor | 25 |
| Food Serveries | |
| Replies received | 140 |
| Excellent | 16 |
| Very Good | 70 |
| Good | 22 |
| Average | 25 |
| Poor | 7 |
| Range of Products in Club Shop | |
| Replies received | 140 |
| Excellent | 29 |
| Very Good | 51 |
| Good | 32 |
| Average | 23 |
| Poor | 5 |
| Cleanliness of toilets | |
| Replies received | 156 |
| Excellent | 32 |
| Very Good | 76 |
| Good | 25 |
| Average | 18 |
| Poor | 5 |
| Match Programme | |
| Replies received | 138 |
| Excellent | 34 |
| Very Good | 64 |
| Good | 28 |
| Average | 12 |
| Poor | 0 |
| Matchday Hospitality | |
| Replies received | 84 |
| Excellent | 44 |
| Very Good | 31 |
| Good | 6 |
| Average | 2 |
| Poor | 1 |
| Official Club Website | |
| Replies received | 124 |
| Excellent | 39 |
| Very Good | 56 |
| Good | 20 |
| Average | 7 |
| Poor | 2 |
| Public Address Announcements | |
| Replies received | 146 |
| Excellent | 10 |
| Very Good | 45 |
| Good | 22 |
| Average | 28 |
| Poor | 41 |
Supporters completing the questionnaire were also given the opportunity to make any comments they wished and many opted to do so. The following are the main topics commented upon and the Club’s response to them.
STEWARDING
Whilst the overall rating of the stewards was positive there remains concern amongst our support that the standard could be improved upon and this will be addressed with G45 Security Services (formerly Rock Steady).
TOILETS
There were comments regarding the scarcity of paper towels, toilet rolls etc within the East Stand and this will be addressed for the new season.
PUBLIC ADDRESS ANNOUNCEMENTS
There were numerous comments regarding the lack of volume/clarity within the East Stand and whilst the system is part of the Club’s pre-match check for every game and is inspected annually as part of the Club’s Safety Certificate, we will address this matter
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St Johnstone Football Club
McDiarmid Park, Crieff Road, Perth, PH1 2SJ
Registered in Scotland 7629
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